PRIVACY STATEMENT

This Privacy Policy tells you:

  • WHAT DO WE DO WITH YOUR INFORMATION? – SECTION 1
  • HOW WE GET YOUR CONSENT – SECTION 2
  • DISCLOSURE OF INFORMATION – SECTION 3
  • INFORMATION STORING – SECTION 4
  • THIRD PARTY SERVICES – SECTION 5
  • INFORMATION SECURITY – SECTION 6
  • COOKIES – SECTION 7
  • AGE OF CONSENT – SECTION 8
  • CHANGES TO PRIVACY POLICY – SECTION 9

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

Registering an account on VixenQue.com, we will ask for your information such as:

  • Name
  • Address
  • Email Address
  • Contact No.
  • Date of Birth (Optional)
  • Gender (Optional)
  • Company Details (Optional)

When you purchase something from VixenQue.com, as part of the buying and selling process, we collect the personal information you give us such as:-

  • Mobile Number
  • Delivery Address
  • Payment methodology
  • Debit / Credit Card Details

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

How we got your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you have given us your consent to collect relevant data and using it for specific reason in no way harmful to you.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do you withdraw your consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@vixenque.com

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 – INFORMATION STORING

Our store is hosted on Shopify. They provided us with the hosting service for the platform that allows us to sell our products and services to you.

Your data is stored through Shopify data storage, databases and the general 3rd Party Shopping Cart application. They store your data on a secure server behind a firewall.

PAYMENT

Molpay is our payment gateway provider, they are part of MOL Global Group. If you choose a direct payment gateway to complete your purchase, then Molpay stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Molpay’s Terms of Service here or Privacy Statement here.

 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

INTEREST-BASED ADVERTISING

We use third-party advertising companies to display ads when you visit our websites or other sites on the Internet. These companies may collect personal and other information about your visits to this and other websites. We may also share personal information with these companies. In either case, the purpose is to provide ads about products and services that may be of interest to you.   

To learn more about interest-based advertising (also called behavioral advertising), visit www.aboutads.info

To opt-out of interest-based advertising, use Evidon's Global Opt-Out tool at www.evidon.com/consumers-privacy/opt-out

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SOCIAL MEDIA WIDGETS

Our Web site includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which pages you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All your information is encrypted using secure socket layer technology (SSL) and stored with a 128 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Molpay Payment Gateway protects your personal data against unauthorized access, use or disclosure.  All internet communication is secured using Secure Socket Layer (SSL) technology with high-security 128bit encryption. 

Molpay with the highest global data security standard - Payment Card Industry: Data Security Standard (PCI DSS) Service Provider Level 1 and also, the Malaysian Payment System Act 2003.

    However, you are advised to follow certain security practices yourself.  You must never share your Account or login details with anyone.  If you are concerned that any of your login details have been compromised, you can change them anytime you like once you are logged on, and immediately contact our Customer Services.

    SECTION 7 - COOKIES

    VixenQue's system will automatically pick up certain online information such as;

    • Your IP address
    • Browser type
    • Webpages you were visiting before you came to our site
    • The pages that you have visited within VixenQue website
    • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

    ANALYTICS


    Behavioral and demographic information may be provided through a 3rd party analytic vendors which include; but not restricted to Google, Bing, Crazyegg and Facebook Exchange. These 3rd party vendors and VixenQue's Website, online services, affiliates link, email messages, advertisements, and other interactive application may use Cookies or other technologies such as pixel tags and web beacons. It may be attached when you enter the website or complete a certain task. Cookies are pieces of information that websites transfer to your computer's hard drive for record-keeping purposes. The use of cookies is now an industry standard, and you will find them used on most major websites and in fact, most browsers are initially set up to accept cookies. These technologies allow us to further analyze and understand trends and to improve the usability of the site. If you prefer, you can reset your browser either to notify you when you have received a cookie or to refuse to accept cookies. Please also note that your user experience will be affected and areas of certain sites will not function properly if you set your browser to not accept cookies.

    We may use the Google Analytics and all its features as part of our analyzing and marketing effort. Other services and tools to assist in our campaign (may involve 3rd party vendors such as Google Inc. or Adroll) may include but not restricted to Google Display Network, DoubleClick Ads Management, Google Analytics Demographic and Interest Reporting, Google Adwords Remarketing, and Facebook Pixel Tags.

    To opt-out: Visit the Google Ads Setting (https://www.google.com/settings/ads

    HOW WE USE THAT INFORMATION                                                                                                                                         

    All information that we collect will assist us to better understand and also to better serve you as our valued customer.

    • To ensure smooth and proper delivery of purchased goods to you. Required particulars (such as address & contact) may be shared with a third party service provider for services such as delivery (Courier Service) or to our supplier.
    • For follow-up & quality assurance purposes
    • To keep you up-to-date with our latest product range & promotion
    • In order to maintain communication path for customer service related issues
    • For account managing & administration purposes
    • Verification purposes (such as verifying your credit card authenticity with the issuing bank)
    • Future contests, rewards & promotions (such as mystery gifts on birthdays)
    • In response to court orders and/or complying with the law if deemed mandatory.
    • Market research purposes

    By providing us with both and/or either mandatory or non-mandatory personal information, you have agreed to our terms & conditions.

     

    SECTION 8 - AGE OF CONSENT

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    YOUR INFORMATION, YOUR CHOICE

    You may choose to:

    • Update your account information to the latest information (it also enhances our services to you!)
    • Choose to stop receiving updates via e-mails, phone calls and/or any other communication methods (We won’t be able to let you know if you’ve won free gifts from us…)
    • Requests us to not use your personal information anymore (We will keep our mouth shut!)

     

    SECTION 9 - CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    This Privacy Policy was last amended on 19th June 2016.

     

    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@vixenque.com