Below FAQs are some common concerns of our customers. If you have other questions, please send it to support@vixenque.com
1. Select the desired product(s) that you want to buy and choose the quantity, then click Add To Cart.
2. To check out or view the products that you have added to the cart, simply click the Shopping Cart button located on the top of the panel.
3. Press Checkout to confirm your purchase.
Payment is made easy at VixenQue as we provide a wide range of payment options:

1. Credit/Debit Card - we only accept Visa and MasterCard.
2. Bank Transfer

You may Bank transfer to us via ATM/Cash Deposit Machine

Bank: Alliance Bank
Payee: VixenQue Resources
Acc No.: 14091-00104-09018

Once you have made the payment, you are required to email us your information below to support@vixenque.com

Name:
Delivery Address:
Email:
Contact No:
Order No.: You get this number after you have placed an order through our website

Provide us a copy of your bank-in slip

Please be informed that your order will be cancelled if payment and payment proof is not received within the next 36 hours. Send us your bank-in slip to avoid this from happening.

3. 7-Eleven & Petronas Direct Cash Payment - Pay directly at your convenience.

Follow the simple buying process at VixenQue website for your desired products. Upon checkout, select 7-Eleven or Petronas, whichever most convenient to you. Complete the checkout process and you will be shown your purchase receipt. 

Snap a picture of that receipt to have your purchase details with you when you proceed to make the payment.

Next, visit the outlet or station of your choice and make the payment at the counter by informing them you want to pay Molpay Cash.

Give them the details of your receipt and make the payment. You will be given a physical receipt upon payment completion.

MolPay - Our Payment Gateway Partner:

MOLPay is the Southeast Asia multi-currency payment gateway that provides complete coverage of payment methods. MOLPay services comply with the highest global data security standard - Payment Card Industry: Data Security Standard (PCI DSS) Service Provider Level 1 and also, the Malaysian Payment System Act 2003.

Molpay VixenQue Payment Channels

Creating an account is SUPER EASY. We seem like exaggerating but we are not. Promise!

1. Click on the ‘create an account’ option on the top right panel for desktop/laptop view or tap on the human icon and tap on 'create an account' if you are on mobile.
2. Fill in all the necessary details (Name, Email, Password)
3. Submit and you are done! Almost.
4. An email will be sent to your email to activate the account. Do so to complete your registration. 
1. Click on the 'Sign In' option on the top right panel for desktop/laptop view or tap on the human icon and tap on 'Sign In' if you are on mobile.
2. Click on Forgot your password?
3. Enter your registered email address and you will receive a password reset email shortly after.
4. Key in your new desired password and you are done.
Email us at support@vixenque.com. Provide us as many information as you can to help us trace your account.
1. Sign in and go to My Account. It will be at the top right panel for desktop/laptop view or tap on the human icon and tap on 'My Account' if you are on mobile.
2. Click on View Addresses and click Edit.
Generally, you may expect to receive your order within 3 working days. Products that are in restock or pre-order status may takes longer to be fulfilled. Some vendors may also require more time to deliver your order. This information will be communicated on each of the product pages which we highly encourage you to take note on and only proceed with the purchase if you agree with the delivery lead time. 
1. Register an account and state your company name (Compulsory)
2. Email support@vixenque.com with the subject line: Corporate/Bulk Purchase
3. Inform us your desired product(s) and quantity. You can put the products to cart and send us the link.
4. Our representative will get in touch with you within 1 - 3 working days.
1. After you have done shopping, Proceed to Checkout
2. In the Payment Method page, you can key in your promo code, discount voucher or a gift card code to apply the discount.
3. The calculation will be done on the spot and will be reflected on your screen.
4. Complete your order and enjoy.

Terms of use:
  • Please do note that all promotional codes cannot be used on non-sale items.
  • Purchases made using promotional codes are not entitled to a full monetary refund. Only the amount you paid will be refunded.
  • The monetary value of the promo code, discount voucher, and gift card cannot be exchanged for cash.
Tracking number/code is also known as consignment number. It is used to track and trace the delivery status and whereabout of your parcel. Different courier service may provide different tracking code which normally contains 9-21 characters.

Tracking numbers are given to you after your order has been collected by our courier service. You can track your delivery status here: VixenQue: Track Your Order

If it is unable to return any result, please wait the next day as it requires our courier partner side to key in the status on their side to work.

Our Courier Service Partner:
VixenQue Courier Service Partners
An order number is stated on your receipt after you have made an order. You may check for your order number in your purchase history record in My Account.

This piece of information is vital for us to help you trace and change delivery info should you require us to do so. Always provide us your order number in any post-purchase related inquiries to speed up our processes in assisting you.
1. Send us your request via email: support@vixenque.com
2. State the reason for your request
3. We will process your refund request within 1-2 working days. Please be informed however that should it be accepted, the store credit amount will be given to you within 1 working day while the cash refund will require 5-14 working days due to payment gateway and bank processes.

Read more on Refund/Return/Exchanges.
No. We operate as an online fashion marketplace. 
No. Our customer support is only available during weekdays, from 9.30am to 5.30pm, excluding public holiday.